Client’s Charter Division of Identity Card Division

NO.TYPE OF APPLICATIONNRD HEADQUARTERS, PUTRAJAYAPENINSULARSABAH/
SARAWAK
1Identity Card Application with No Issues
A. All applications for first time Identification Card (12 years old) for Malaysian (blue) are completed after the non-problematic supervisory and replacement of Malaysian citizens (blue) after taking a photo within the following period: 45 minutes working days((i) 45 minutes working days (NRD State/UTC and Selected Branches*)
(ii) 5 working days (Others NRD Branches)
(i) 45 minutes working days (NRD State and Selected Branches**)
(ii) 7 working days (Others NRD Branches)
B. All applications for replacement of citizen Identification Card through the service of Mykad Replacement System Online. 24 hours working days7 working days30 working days
C. All application for replacement of citizen identification card through MyPhone-In.45 minutes working days5 working days30 working days
2Identity Card Application with Issues
All identity card applications with issues for Malaysian citizens shall be processed and resolved within the following time frames from the date of receipt of application at NRD Headquarters.3 months3 months3 months
3Application for Late Identity Card
Registration of Identity Card Late registration of identity cards (for children aged 16 and above who have never applied for identity cards) shall be processed and completed within the following time frames from the date the complete application is submitted to the Late Identity Card Registration Panel.3 months3 months3 months
4Extract of Identity Card Register

Applications to obtain an extract of identity card from the register shall be processed and completed within the following time frames from the date of receipt of the complete application at any NRD Office:

a) For applications received at the counter
i. Data of applicant is available in the system1 days1 days1 days
ii. Data of applicant is not available in the system5 working days5 working days5 working days
b) For applications received by post (each recod)
i. Complete application14 working days14 working days21 working days
ii. Incomplete application14 working days21 working days21 working days
5Red Identity Card (Permanent Resident)

A. First time application for permanent resident identity cards shall be completed within the following time frames from the date of receipt of the complete application at the MyPR Unit, Identity Card Division, NRD Headquarters:

a. For applications with issues3 months3 months3 months
b. For applications with no issues30 working days30 working days30 working days
B. Application for conversion and replacement for Permanent Resident Identity Card is settled within the following period from the date the complete application is received at the counter of any NRIC Office:
a. For applications with issues3 months4 months4 months
b. For applications with no issues21 working days30 working days30 working days
* Selected Branches : Batu Pahat, Kluang, Kota Tinggi, Kulim, Machang, Gua Musang, Raub, Temerloh, Seri Manjung, Larut Matang, Bagan Datoh, Petaling Jaya, Shah Alam, Klang, Dungun, Besut, Bertam
**Selected Branches : Sandakan, Tawau, Keningau, Sri Aman, Sibu, Miri, Bintulu, Sarikei
Date Updated: 07 May 2018
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