Client’s Charter Division of Births, Deaths & Adoptions

NO.TYPE OF APPLICATIONHEADQUARTERS, NRD, PUTRAJAYAHEADQUARTERS, STATE NRDDISTRICT NRD OFFICE
1Normal Registration of Birth/ Stillbirth

Applications for the registration of birth or stillbirth submitted within 60 days of the date of birth/stillbirth shall be processed and completed within the following time frames from the date of receipt of the complete applications.
20 minutes20 minutes20 minutes
2Normal Registration of Death

Applications for the registration of death submitted within 7 days of the date of death shall be processed and completed within the following time frames from the date of receipt of the complete applications.
20 minutes20 minutes20 minutes
3Search in Register of Births/Deaths

Applications to search for data from the register of births or deaths shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For the birth of a child registered after 1.1.2003 (post-SIREN).
20 minutes20 minutes20 minutes
b. For the birth of a child registered before 1/1/2003 (pre-SIREN). 3 working days7 working days7 working days
4Extract of Birth/Death Register

Applications for extract of the birth or death register shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For data that has been updated in the system20 minutes20 minutes20 minutes
b. For data that has not been updated in the system 3 working days7 working days7 working days
NO.TYPE OF APPLICATIONHEADQUARTERS, NRD, PUTRAJAYAHEADQUARTERS, STATE NRD DISTRICT NRD OFFICE
1Late Registration of Birth

Applications for the late registration of birth shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For children older than 60 days to 12 years who were born in a government hospital or private clinic or at home and delivered by a government certified midwife (no interview is required except in questionable cases)
14 working days14 working days30 working days
b. For children older than 60 days who were:
i. Born at home and delivered by a non-certified midwife/person;
ii. Abandoned; and;
iii. Registered late and have attained the age of more than 12 who were born in a government or private hospital/clinic or at home and delivered by a government midwife
15 days after the interview30 days after the interview30 days after the interview
2Late Registration of Death

Applications for the late registration of death shall be processed and completed within the following time frames from the date of receipt of the completed applications at any NRD counter.
2 working days3 working days20 working days
NO.TYPE OF APPLICATIONHEADQUARTERS, NRD, PUTRAJAYAHEADQUARTERS, STATE NRDDISTRICT NRD OFFICE
1Registration or Alteration of Name of Child under 1 Year in the Birth Certificate [Section 15 (1)]

Applications to register the name of a child or alter the name of a child aged under one in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.

1 hour

1 hour

14 working days
2Registration of Name of Child Aged 1-21 [Section 15 (2) (a)]

Applications to register the name of child who has attained the age of one but not 21 in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.
a. For data that has been updated in the system7 working days14 working days30 working days
b. For data that has not been updated in the system12 working days30 working days50 working days
3Registration of Name of Child over 21 years [Section 15 (2) (b)]

Applications to register the name of child who has attained the age of 21 in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.
a. For data that has been updated in the system7 working days14 working days50 working days
b. For data that has not been updated in the system.12 working days30 working days50 working days
4Correction of Clerical Errors in the Birth/Death Certificate [Section 27 (2)]

Applications to correct any clerical errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For data that has been updated in the system
1 hours1 hours14 working days
b. For data that has not been updated in the system 12 working days12 working days20 working days
5Correction of Factual Errors in the Birth/Death Certificate [Section 27 (3)]

Applications to correct any factual errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For data that has been updated in the system
10 working days15 working days30 working days
b. For data that have not been updated in the system15 working days30 working days30 working days
Sabah Only
6Registration of Name of Child Aged 11 Years and Below [Section 11 (i) (iii), Births and Deaths Ordinance (Sabah Cap. 123)]

Applications to register the name of child who has attained the age of 11 and below in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the completed applications at any NRD counter.
a. For data that has been updated in the system
-10 working days(District JPN)
b. For data that has not been updated in the system -17 working days30 working days
7Correction of Clerical Errors in Birth/Death Certificate [Section 30 (2) of the Births and Deaths Ordinance (Sabah Cap. 123)]

Applications to correct any clerical errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For data that has been updated in the system
-10 working days(District JPN)
b. For data that has not been updated in the system-14 working days30 working days
NO.TYPE OF APPLICATIONHEADQUARTERS, NRD, PUTRAJAYA
PUTRAJAYA
HEADQUARTERS, STATE NRD
NEGERI
DISTRICT NRD OFFICE
1Registration of De Facto Adoption
Applications to register a de facto adoption of a Muslim and non-Muslim child under Act 253 shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For applications received at counter:
i. For data that has been updated in the system5 working days5 working days5 working days
ii. For data that has not been updated in the system7 working
days
7 working days7 working days
b. For applications received by post:
i. For data that has been updated in the system5 working days5 working days5 working days
ii. For data that has not been updated in the system7 working days15 working days7 working days
2Extract of De Facto Adoption Certificate
Applications to obtain an extract of a de facto adoption certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
a. For applications received at the counter:
i. For data that has been updated in the system20 minutes20 minutes20 minutes
ii. For data that has not been updated in the system5 working
days
5 working days5 working days
b. For applications received by post:
i. For data that has been updated in the system7 working days7 working days7 working days
ii. For data that has not been updated in the system 10 working days10 working days10 working days
3Amendment of Details into the De Facto Adoption Certificate
Applications to amend the details of a de facto adoption certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at NRD counter:
a. For applications received at the counter:
i. For data that has been updated in the system5 working days15 working days15 working days
ii. For data that has not been updated in the system7 working days15 working days15 working days
b. For applications received by post:
i. For data that has been updated in the system5 working days7 working days7 working days
ii. For data that has not been updated in the system7 working days15 working days15 working days
4Registration of Adoption by Court Order
Applications to register an adoption by court order under Act 257 for non-Muslim adopted child and adoptive parents shall be received, processed and completed by the Birth, Death and Adoption Division of the NRD Headquarters in Putrajaya.

7 working days









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5Change/Replacement/Amendment of Birth Certificate of Adopted Child
Applications to change/replace/amend the birth certificate of an adopted child under Act 257 shall be received, processed and completed by the Birth, Death and Adoption Division of the NRD Headquarters in Putrajaya within the following time frames from the time/date of receipt of the complete applications:
a. For applications received at counter:
i. For data that has been updated in the system20 minutes--
ii. For data that has not been updated in the system5 working days--
b. For applications received by post:
i. For data that has been updated in the system5 working days--
ii. For data that has not been updated in the system10 working days--
6Amended Court Order on Adoption
The adoption order by the Registrar through an amended court order shall be processed and completed by the Birth, Death and Adoption Division at the NRD Headquarters in Putrajaya.
10 working days





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