Explanation of Policy

In line with the vision of the Department to become the ‘Best Service Counter Department in the world’, NRD constantly strives to provide excellent services to the public.  Towards this end, NRD considers each customer its guest who needs to be accorded the proper treatment. The commitment to provide the best customer service is manifested in each dealing with the customer whether in form of the quality of treatment, facilities, categories of customers served as well as the systems and procedures. To provide the best services to customers, NRD continuously strives to inculcate a first-class working culture among its staff. Holistically, the first-class culture adopted is not limited to the facilities and equipments provided, but also include the moulding of the mind of its staff who constantly strives to provide services that go beyond customer’s expectation.