Archive Statistic

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1. Online Services Statistics 2017

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
17,212
16,015
15,924
14,220
13,781
15,159
21,853
16,409
13,139
15,366
14,593
18,504
192,175
2) Application Status of MyPR Via Portal
1,634
1,497
2,179
2,805
2,251
2,647
3,340
2,428
1,790
2,354
2,109
2,080
27,114
3) Application Status of MyKAS Via Portal
791
763
1,020
808
938
1,407
2,160
1,984
1,776
1,157
1,404
1,590
15,798
4) Application Status of MyKid Via Portal
2,106
2,017
2,379
1,879
1,866
1,978
2,933
2,437
1,402
1,417
1,591
1,444
23,449
5) Queries and Complain (SISPAA)
212
225
230
211
273
160
299
340
246
237
214
184
2,831
6) Client Feedback System (Pengurusan Aduan)
40
38
41
42
42
21
55
41
46
33
37
46
482
7) Application For MyKad Replacement
161
129
269
849
268
146
326
312
257
56
206
241
3,220
8) Application For MyKad Replacement (MyEG)
257
238
233
152
192
123
235
226
110
216
143
152
2,277
9) Portal Feedback
8
8
10
0
4
2
14
14
8
5
12
8
93
10) e-Penghargaan
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Search for Date of Marriage (Non-Muslim)
96
140
125
122
93
95
109
72
18
51
22
16
959
12) Single Sign On
1005
649
825
724
796
739
1,080
1.001
822
738
1003
940
10,322
13) Sistem Semakan Penyiaran Permohonan Perkahwinan
0
0
0
0
367
1,522
1,331
1,366
1,417
1,339
1,596
1,191
10,129
Monthly Total
23,522
21,719
23,235
21,812
20,871
23,999
33,735
26,630
21,031
22,969
22,930
26,396
288,849

Latest Updated : 15/01/2018

2. Counter Statistics

Main Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Identity Card
261,188
252,701
289,788
213,761
222,052
205,317
240,633
247,886
189,916
232,201
227,777
261,099
2,844,319
2) Birth
41,602
39,843
43,364
43,177
45,824
41,167
45,565
43,903
43,768
48,672
44,789
42,574
524,248
3) Citizenship
2,666
2,247
2,427
2,401
2,228
1,803
2,465
2,633
2,361
2,581
2592
1,836
28,240
4) Marriage/ Divorce
5,728
5,022
5,487
4,535
4,836
5,353
5,207
4,717
4,176
5,333
5,392
4,045
59,831
5) Death
14,309
13,942
14,749
13,271
15,256
13,501
15,240
14,137
13,604
14,923
13,664
14,018
170,614
6) Adoption Children
846
642
730
611
553
528
499
636
458
587
729
589
7,408
Monthly Total
326,339
314,397
356,545
277,756
290,749
267,669
309,609
313,912
254,283
304,297
294,943
324,161
3,634,660

Latest Updated :15/01/2018

3. Online Services Statistics(Incomplete Transaction)

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
2
0
1
1
4
0
10
0
0
0
0
5
14

Latest Updated :15/01/2018

4. Unique Visitor Statistic

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Portal JPN (Unique Visitor)
114,434
117,255
98,910
176,548
181,758
102,281
119,930
109,448
108,255
120,005
125,700
131,253
1,505,777

Latest Updated :15/01/2018

5. mySMS and myUSSD Statistics

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application Status of MyKad Via mySMS
13,819
12,572
13,750
10,024
10,159
8,769
11,625
9,197
8,675
8,768
8,735
10,718
126,811
2) Application Status of MyPR Via mySMS
1,095
813
1,034
675
591
495
764
42
503
559
605
570
7,746
3) Application Status of MyKAS Via mySMS
739
717
1,089
515
619
825
1,032
74
930
823
939
881
9,183
4) Application Status of MyKid Via mySMS
1,570
1,720
1,710
1,431
1,600
1,319
2,110
136
1,017
977
1,066
1,404
16,060
5) Application Status of MyKad Via myUSSD
1,699
2,978
625
1,458
400
696
1,724
364
1,008
408
303
211
11,874
6) Application Status of MyPR Via myUSSD
21
72
26
56
40
38
122
17
28
16
24
29
489
7) Application Status of MyKAS Via myUSSD
42
118
44
42
12
20
60
4
8
26
10
18
404
8) Application Status of MyKid Via myUSSD
354
608
174
314
112
142
458
94
158
122
74
40
2,650
Monthly Total
19,339
19,598
18,452
14,515
13,533
12,304
17,895
9,928
12,327
11,699
11,756
13,871
175,217

Latest Updated :15/01/2018

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1. Online Services Statistics 2016

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
17,278
16,282
15,704
13,140
12,268
12,285
12,820
14,532
13,644
16,391
15,568
18,645
178,557
2) Application Status of MyPR Via Portal
1,096
1,035
1,161
952
828
731
1,364
1,938
1,051
1,258
1,126
1,441
13,981
3) Application Status of MyKAS Via Portal
929
943
1,273
1,226
1,301
1,145
1,023
1,230
827
830
863
1,029
12,619
4) Application Status of MyKid Via Portal
2,842
2,490
2,245
1,655
1,563
1,714
2,284
3,101
3,133
2,557
2,806
2,699
29,089
5) Queries and Complain (SISPAA)
124
120
113
104
91
124
110
159
177
187
249
241
1,799
6) Client Feedback System (Pengurusan Aduan)
31
35
28
26
20
39
29
36
50
55
28
56
433
7) Application For MyKad Replacement
382
408
526
391
315
235
225
292
290
266
213
21
3,564
8) Application For MyKad Replacement (MyEG)
289
319
304
293
254
375
304
331
304
297
306
400
3,776
9) Portal Feedback
0
1
4
0
3
5
7
8
5
4
4
10
51
10) e-Penghargaan
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Search for Date of Marriage (Non-Muslim)
90
87
95
71
92
150
53
79
122
109
114
140
1,202
12) Single Sign On
0
251
1,053
1,036
782
780
851
847
896
966
993
1,099
9,554
Monthly Total
23,061
21,974
22,508
18,895
17,517
17,583
19,070
22,553
20,449
22,920
22,345
25,781
254,700

Latest Updated : 04/01/2017

2. Counter Statistics

Main Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Identity Card
269,322
281,448
296,460
249,425
253,873
241,530
222,953
269,522
293,156
298,859
330,100
402,461
3,409,109
2) Birth
42,053
41,648
43,151
41,406
44,165
45,295
41,493
45,117
45,309
42,714
44,433
42,121
518,905
3) Citizenship
2,558
2,397
3,247
2,046
2,407
2,258
1,903
3,039
2,227
2,186
2,722
2,087
29,077
4) Marriage/ Divorce
5,171
4,185
5,303
4,414
4,206
4,974
3,383
3,874
3,977
5,273
5,252
4,078
54,090
5) Death
12,604
12,712
14,136
12,990
14,332
13,628
13,530
14,333
13,487
13,238
13,614
13,560
162,1644
6) Adoption Children
754
701
839
799
655
758
439
737
637
640
748
603
8,310
Monthly Total
332,462
343,091
363,136
311,080
319,638
308,443
283,701
336,622
358,793
362,910
396,869
464,910
4,181,655

Latest Updated :05/01/2017

3. Online Services Statistics(Incomplete Transaction)

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
12
31
16
11
19
2
1
0
1
0
1
1
95

Latest Updated :05/01/2017

4. Unique Visitor Statistic

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
Portal JPN (Unique Visitor)
81,292
107,687
113,451
104,966
77,489
85,442
57,641
69,842
103,558
100,380
105,653
122,755
1,130,186

Latest Updated :04/01/2017

5. mySMS and myUSSD Statistics

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dis
Total
1) Application Status of MyKad Via mySMS
14,029
12,392
11,928
10,260
10,185
9,140
9,266
10,853
10,175
12,289
12,743
14,406
137,666
2) Application Status of MyPR Via mySMS
492
414
548
465
404
403
526
680
452
576
517
658
6,135
3) Application Status of MyKAS Via mySMS
654
819
892
820
714
790
536
646
648
868
774
834
8,995
4) Application Status of MyKid Via mySMS
1,363
1,277
1,432
1,287
1,209
1,136
1,643
2,122
2,021
1,856
2,082
1,755
19,183
5) Application Status of MyKad Via myUSSD
3,447
1,518
913
2,766
3,615
4,143
936
646
101
454
4,459
5,505
28,503
6) Application Status of MyPR Via myUSSD
125
34
18
56
94
88
58
24
404
22
128
194
1,245
7) Application Status of MyKAS Via myUSSD
58
22
16
32
56
58
30
48
12
16
82
168
598
8) Application Status of MyKid Via myUSSD
965
344
206
592
674
804
308
171
20
24
980
1,074
6,162
Monthly Total
21.133
16,820
15,953
16,278
16,951
16,562
13,303
15,190
13,833
16,105
21,765
24,594
208,487

Latest Updated :04/01/2017

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1. Online Services Statistics 2015

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
26,993
18,560
23,148
16,262
14,323
13,664
13,050
14,296
14,193
18,673
14,214
17,105
204,481
2) Application Status of MyPR Via Portal
2,085
2,378
2,169
1,083
841
1,046
797
973
850
915
853
1,071
15,061
3) Application Status of MyKAS Via Portal
266
211
211
141
199
155
142
141
247
483
569
698
3,463
4) Application Status of MyKid Via Portal
8,373
5,859
7,091
5,135
4,747
5,248
4,433
3,719
2,980
2,969
2,247
2,586
55,387
5) Queries and Complain (SISPAA)
100
81
100
66
72
73
62
76
102
122
125
113
1,092
6) Client Feedback System (Pengurusan Aduan)
24
21
19
18
17
16
13
16
17
21
15
22
219
7) Application For MyKad Replacement
456
373
1,205
437
340
304
244
246
435
359
269
651
5,319
8) Application For MyKad Replacement (MyEG)
376
347
491
337
324
316
256
249
249
290
263
354
3,852
9) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
10) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
12) Portal Feedback
15
12
16
7
5
5
4
4
8
9
3
0
88
13) e-Penghargaan
0
2
0
3
0
3
1
1
1
0
0
0
11
14) Search for Date of Marriage (Non-Muslim)
14
8
13
11
18
57
57
51
67
61
52
95
504
15) SMS Rating
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Application for Tribunal Certificate Copy (etribunal)
1
1
1
0
0
0
1
1
0
0
0
1
6
17) Innovation Bank
0
2
0
1
0
0
0
0
2
1
0
0
6
18) Single Sign On
1,723
1,190
1,367
1,049
828
907
750
993
1,105
1,142
984
0
12,038
Monthly Total
40,426
29,045
35,831
24,550
21,714
21,794
19,810
20,766
20,256
25,045
19,594
22,696
301,527

Latest Updated : 06/01/2016

2. Counter Statistics

Main Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Identity Card
376,079
300,314
355,042
309,560
263,738
300,178
245,099
249,970
366,048
313,624
273,640
357,757
3,711,049
2) Birth
43,985
37,612
44,032
41,678
43,460
46,652
45,319
41,574
46,871
45,333
45,148
46,491
528,155
3) Citizenship
2,506
2,043
2,583
2,497
1,860
2,064
1,649
2,197
1,897
2,187
1,981
2,582
26,046
4) Marriage/ Divorce
6,635
4,836
5,704
5,411
4,472
5,351
4,258
3,534
4,209
5,792
4,795
5,412
60,409
5) Death
13,073
11,795
13,284
11,951
11,745
12,581
12,782
11,895
12,704
12,116
11,832
12,942
148,700
6) Adoption Children
884
1,008
2,533
1,014
750
728
545
663
643
664
607
747
10,786
Monthly Total
443,162
357,608
423,178
372,111
326,025
367,554
309,652
309,833
432,372
379,716
338,003
425,931
4,485,145

Latest Updated :06/01/2016

3. Online Services Statistics(Incomplete Transaction)

Services 
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
0
0
0
0
0
3
4
5
17
13
8
20
70

Latest Updated :06/01/2016

4. Unique Visitor Statistic

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
Portal JPN (Unique Visitor)
98,910
87,512
110,161
90,512
87,614
77,322
75,160
84,506
96,738
95,400
92,246
61,566
1,057,647

Latest Updated :06/01/2016

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1. Online Services Statistics 2014

Perkhidmatan
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
23,979
20,795
18,092
14,921
12,198
14,585
14,502
16,175
12,883
11,965
20,119
22,682
182,777
2) Application Status of MyPR Via Portal
1,097
1,050
888
668
526
532
486
576
568
286
830
1,421
8,098
3) Application Status of MyKAS Via Portal
670
542
371
221
202
215
148
169
149
194
192
228
3,109
4) Application Status of MyKid Via Portal
2,224
1,550
1,532
2,388
2,309
3,883
2,308
4,584
4,906
5,852
7,412
8,498
40,054
5) Application Status of MyKad Via SMS
30,297
2,754
24,310
18,947
17,829
18,754
17,351
21,231
17,454
17,367
18,439
23,300
232,594
6) Application Status of MyPR Via SMS
484
424
470
364
411
385
343
462
408
307
410
965
5,023
7) Application Status of MyKAS Via SMS
611
411
303
237
194
162
148
191
176
172
196
228
2,833
8) Application Status of MyKid Via SMS
877
627
626
824
853
775
555
752
1,441
1,842
2,038
1,995
11,167
9) Queries and Complain (SISPAA)
152
153
106
98
73
107
107
99
95
105
74
120
1,215
10) Client Feedback System (Pengurusan Aduan)
59
76
122
56
49
49
51
18
10
17
24
26
533
11) Application For MyKad Replacement
362
338
455
446
369
437
1143
639
318
877
473
588
5,972
12) Application For MyKad Replacement (MyEG)
298
498
273
321
288
333
358
396
391
419
384
477
4,052
13) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
14
12
16
8
12
12
15
6
18
15
16
18
146
17) e-Penghargaan
14
9
10
10
8
8
5
2
4
5
2
1
76
18) Search for Date of Marriage (Non-Muslim)
245
242
241
208
172
28
23
15
8
16
14
15
1,213
19) SMS Rating
0
0
0
0
0
0
0
0
0
0
0
0
0
20) Application for Tribunal Certificate Copy (etribunal)
0
0
0
0
1
2
0
0
0
0
0
1
4
21) Portal JPN (Unique Visitor)
156,586
210,951
169,881
180,949
133,140
189,272
186,264
186,000
475,917
779,531
826,548
801,366
3,469,857
22) Innovation Bank
0
3
2
0
3
0
4
6
0
0
1
1
19
23) Single Sign On
9,796
8,538
7,352
7,537
7,886
9,506
10,498
7,379
6,093
7,629
2,297
1,984
84,198
Monthly Total
227,785
271,973
225,050
18,382
176,523
239,045
234,309
238,700
520839
826,599
879,469
863,914
4,052,940

Latest Updated : 05/01/2015

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1. Online Services Statistics 2013

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
60,197
48,368
45,146
34,309
27,524
26,864
28,509
28,775
24,204
27,371
22,957
22,855
397,079
2) Application Status of MyPR Via Portal
2,212
2,129
2,369
2,440
1,878
1,459
1,334
1,261
563
1,518
1,180
1,062
19,405
3) Application Status of MyKAS Via Portal
571
456
468
568
410
337
384
354
273
631
725
682
5,859
4) Application Status of MyKid Via Portal
4,148
2,706
2,419
2,091
2,116
2,163
2,572
2,817
3,785
5,002
4,286
2,773
36,878
5) Application Status of MyKad Via SMS
57,811
52,058
46,789
32,325
27,844
25,084
24,879
23,611
24,096
22,916
23,252
29,419
390,084
6) Application Status of MyPR Via SMS
537
562
806
644
506
356
358
315
436
437
419
404
5,780
7) Application Status of MyKAS Via SMS
272
262
263
263
204
171
169
157
206
225
456
570
3,218
8) Application Status of MyKid Via SMS
742
541
426
474
443
503
402
521
829
1,186
1,390
1,098
8,555
9) Queries and Complain (SISPAA)
117
5
142
185
162
139
145
115
145
140
124
118
1,537
10) Client Feedback System (Pengurusan Aduan)
118
90
81
89
150
58
69
44
59
56
78
62
954
11) Application For MyKad Replacement
380
294
347
399
348
400
437
464
400
483
467
486
4,905
12) Application For MyKad Replacement (MyEG)
374
296
343
248
237
255
277
265
262
271
210
327
3,365
13) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
9
0
0
0
0
0
0
9
14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
22
23
16
22
9
15
13
13
10
12
10
15
180
17) e-Penghargaan
22
23
16
22
9
15
13
13
10
12
10
15
174
18) Search for Date of Marriage (Non-Muslim)
41
37
45
28
23
25
22
99
191
199
208
217
1,135
19) SMS Rating
1
0
1
0
0
0
0
1
2
1
0
0
6
20) Application for Tribunal Certificate Copy (etribunal)
2
4
0
0
0
0
0
0
0
0
0
1
6
Monthly Total
127,567
107,846
99,670
74,105
61,867
57861
59,585
58,823
55,470
60,464
55,768
60,103
879,129

Latest Updated: 06/01/2014

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1. Online Services Statistics 2012

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
37,032

32,090

83,273

118,117

105,522

74,577
93,167
65,520
62,242
56,428
53,331
55063
717,692
2) Application Status of MyPR Via Portal
2,442
765
2,745
2,659
2,395
1,657
2,093
1,837
2,089
2,090
1,935
2204
20,732
3) Application Status of MyKAS Via Portal
573
595
692
958
532
504
705
575
1,017
726
623
583
6,339
4) Application Status of MyKid Via Portal
3,387
3,331
3,788
4,407
898
3,700
4,163
3,812
4,087
4,396
4,567
4,232
36,285
 5) Application Status of MyKad Via SMS
34,271
26,785
67,058
101,790
93,586
43,401
72,043
60,098
57,344
47,322
44,821
53,921
597,774
6) Application Status of MyPR Via SMS
494
341
449
596
434
218
392
346
499
537
482
488
4,240
 7) Application Status of MyKAS Via SMS
225
192
234
237
225
143
224
286
705
339
302
246
2,314
 8) Application Status of MyKid Via SMS
330
328
401
573
129
582
675
902
789
839
732
798
5,450
9) Queries and Complain (SISPAA)
149
210
215
204
185
171
156
119
127
139
132
154
1,695
10) Client Feedback System (Pengurusan Aduan)
29
139
187
181
166
139
278
87
104
110
87
90
1,384
 11) Application For MyKad Replacement
227
280
264
183
312
299
356
264
335
325
312
442
2,939
 12) Application For MyKad Replacement (MyEG)
283
234
229
199
193
183
257
262
317
338
344
218
2,402
 13) Application for Extract of Birth Certificate (MyGov)
0
1
0
0
0
0
0
0
0
9
0
0
10
 14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
10
46
32
46
34
48
28
29
24
32
25
21
319
17) e-Penghargaan
6
23
22
21
16
27
24
23
32
15
19
18
199
18) Search for Date of Marriage (Non-Muslim)
109
190
155
147
124
131
145
117
100
128
138
89
1,345
19) SMS Rating (*launched on 30 March 2012)
0
0
1
17
5
5
00
0
0
0
0
0
28
Monthly Total
79,567
65,550
159,745
230,335
204,755
125,785
174,707
134,013
129,811
113,773
107,850
118567
1,401,138

Latest Updated : 03/01/20133

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1. Online Services Statistics 2011

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
2) Application Status of MyKad Via Portal
182,663
146,241
185,906
101,093
108,011
125,001
124,002
1,186,632
2,444,424
43,145
31,786
33,017
4,711,921
2) Application Status of MyPR Via Portal
4,771
4,893
6,391
4,688
4,574
7,750
6,304
4,069
5,176
4,619
3,047
3,110
59,392
3) Application Status of MyKAS Via Portal
2,197
1,771
1,422
787
926
925
977
567
986
874
702
618
12,752
4) Application Status of MyKid Via Portal
8,627
8,254
9,668
5,691
3,857
6,129
5,832
4,488
3,018
3,827
3,978
3,983
67,352
 5) Application Status of MyKad Via SMS
27,378
24,124
28,097
25,083
22,679
23,195
22,514
8,564
17,997
29,499
24,986
28,251
 282,367
 6) Application Status of MyPR Via SMS
299
364
495
522
629
709
624
317
514
511
380
414
 5,778
 7) Application Status of MyKAS Via SMS
413
291
276
133
189
198
223
78
154
236
244
230
 2,665
 8) Application Status of MyKid Via SMS
873
898
683
317
257
302
200
130
202
325
351
437
 4,975
9) Queries and Complain (SISPAA)
130
164
288
83
164
109
133
150
129
153
116
134
1,753
10) Portal Feedback
43
68
34
35
26
25
10
17
18
26
11
11
324
 11) e-Penghargaan
7
7
5
4
6
6
2
6
6
7
9
4
 69
 12) Client Feedback System (Pengurusan Aduan)
576
70
70
93
80
78
53
76
55
90
56
47
 1,344
 13) Application For MyKad Replacement(*launched on 15 April 2011)
920
775
444
294
302
316
260
218
244
 3,773
 14) Application For MyKad Replacement (MyEG)
367
348
497
340
349
216
132
224
155
191
418
244
 3,481
Monthly Total
228,344
187,493
233,832
139,789
142,522
165,087
161,300
1,205,620
2,473,150
83,763
66,302
70,744
5,157,946

Latest Updated : 03/01/2012

+ Statistic 2018
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+ Statistic 2017
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1. Online Services Statistics 2017

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
17,212
16,015
15,924
14,220
13,781
15,159
21,853
16,409
13,139
15,366
14,593
18,504
192,175
2) Application Status of MyPR Via Portal
1,634
1,497
2,179
2,805
2,251
2,647
3,340
2,428
1,790
2,354
2,109
2,080
27,114
3) Application Status of MyKAS Via Portal
791
763
1,020
808
938
1,407
2,160
1,984
1,776
1,157
1,404
1,590
15,798
4) Application Status of MyKid Via Portal
2,106
2,017
2,379
1,879
1,866
1,978
2,933
2,437
1,402
1,417
1,591
1,444
23,449
5) Queries and Complain (SISPAA)
212
225
230
211
273
160
299
340
246
237
214
184
2,831
6) Client Feedback System (Pengurusan Aduan)
40
38
41
42
42
21
55
41
46
33
37
46
482
7) Application For MyKad Replacement
161
129
269
849
268
146
326
312
257
56
206
241
3,220
8) Application For MyKad Replacement (MyEG)
257
238
233
152
192
123
235
226
110
216
143
152
2,277
9) Portal Feedback
8
8
10
0
4
2
14
14
8
5
12
8
93
10) e-Penghargaan
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Search for Date of Marriage (Non-Muslim)
96
140
125
122
93
95
109
72
18
51
22
16
959
12) Single Sign On
1005
649
825
724
796
739
1,080
1.001
822
738
1003
940
10,322
13) Sistem Semakan Penyiaran Permohonan Perkahwinan
0
0
0
0
367
1,522
1,331
1,366
1,417
1,339
1,596
1,191
10,129
Monthly Total
23,522
21,719
23,235
21,812
20,871
23,999
33,735
26,630
21,031
22,969
22,930
26,396
288,849

Latest Updated : 15/01/2018

2. Counter Statistics

Main Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Identity Card
261,188
252,701
289,788
213,761
222,052
205,317
240,633
247,886
189,916
232,201
227,777
261,099
2,844,319
2) Birth
41,602
39,843
43,364
43,177
45,824
41,167
45,565
43,903
43,768
48,672
44,789
42,574
524,248
3) Citizenship
2,666
2,247
2,427
2,401
2,228
1,803
2,465
2,633
2,361
2,581
2592
1,836
28,240
4) Marriage/ Divorce
5,728
5,022
5,487
4,535
4,836
5,353
5,207
4,717
4,176
5,333
5,392
4,045
59,831
5) Death
14,309
13,942
14,749
13,271
15,256
13,501
15,240
14,137
13,604
14,923
13,664
14,018
170,614
6) Adoption Children
846
642
730
611
553
528
499
636
458
587
729
589
7,408
Monthly Total
326,339
314,397
356,545
277,756
290,749
267,669
309,609
313,912
254,283
304,297
294,943
324,161
3,634,660

Latest Updated :15/01/2018

3. Online Services Statistics(Incomplete Transaction)

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
2
0
1
1
4
0
10
0
0
0
0
5
14

Latest Updated :15/01/2018

4. Unique Visitor Statistic

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Portal JPN (Unique Visitor)
114,434
117,255
98,910
176,548
181,758
102,281
119,930
109,448
108,255
120,005
125,700
131,253
1,505,777

Latest Updated :15/01/2018

5. mySMS and myUSSD Statistics

Services
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
1) Application Status of MyKad Via mySMS
13,819
12,572
13,750
10,024
10,159
8,769
11,625
9,197
8,675
8,768
8,735
10,718
126,811
2) Application Status of MyPR Via mySMS
1,095
813
1,034
675
591
495
764
42
503
559
605
570
7,746
3) Application Status of MyKAS Via mySMS
739
717
1,089
515
619
825
1,032
74
930
823
939
881
9,183
4) Application Status of MyKid Via mySMS
1,570
1,720
1,710
1,431
1,600
1,319
2,110
136
1,017
977
1,066
1,404
16,060
5) Application Status of MyKad Via myUSSD
1,699
2,978
625
1,458
400
696
1,724
364
1,008
408
303
211
11,874
6) Application Status of MyPR Via myUSSD
21
72
26
56
40
38
122
17
28
16
24
29
489
7) Application Status of MyKAS Via myUSSD
42
118
44
42
12
20
60
4
8
26
10
18
404
8) Application Status of MyKid Via myUSSD
354
608
174
314
112
142
458
94
158
122
74
40
2,650
Monthly Total
19,339
19,598
18,452
14,515
13,533
12,304
17,895
9,928
12,327
11,699
11,756
13,871
175,217

Latest Updated :15/01/2018

+ Statistic 2016
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1. Online Services Statistics 2016

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
17,278
16,282
15,704
13,140
12,268
12,285
12,820
14,532
13,644
16,391
15,568
18,645
178,557
2) Application Status of MyPR Via Portal
1,096
1,035
1,161
952
828
731
1,364
1,938
1,051
1,258
1,126
1,441
13,981
3) Application Status of MyKAS Via Portal
929
943
1,273
1,226
1,301
1,145
1,023
1,230
827
830
863
1,029
12,619
4) Application Status of MyKid Via Portal
2,842
2,490
2,245
1,655
1,563
1,714
2,284
3,101
3,133
2,557
2,806
2,699
29,089
5) Queries and Complain (SISPAA)
124
120
113
104
91
124
110
159
177
187
249
241
1,799
6) Client Feedback System (Pengurusan Aduan)
31
35
28
26
20
39
29
36
50
55
28
56
433
7) Application For MyKad Replacement
382
408
526
391
315
235
225
292
290
266
213
21
3,564
8) Application For MyKad Replacement (MyEG)
289
319
304
293
254
375
304
331
304
297
306
400
3,776
9) Portal Feedback
0
1
4
0
3
5
7
8
5
4
4
10
51
10) e-Penghargaan
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Search for Date of Marriage (Non-Muslim)
90
87
95
71
92
150
53
79
122
109
114
140
1,202
12) Single Sign On
0
251
1,053
1,036
782
780
851
847
896
966
993
1,099
9,554
Monthly Total
23,061
21,974
22,508
18,895
17,517
17,583
19,070
22,553
20,449
22,920
22,345
25,781
254,700

Latest Updated : 04/01/2017

2. Counter Statistics

Main Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Identity Card
269,322
281,448
296,460
249,425
253,873
241,530
222,953
269,522
293,156
298,859
330,100
402,461
3,409,109
2) Birth
42,053
41,648
43,151
41,406
44,165
45,295
41,493
45,117
45,309
42,714
44,433
42,121
518,905
3) Citizenship
2,558
2,397
3,247
2,046
2,407
2,258
1,903
3,039
2,227
2,186
2,722
2,087
29,077
4) Marriage/ Divorce
5,171
4,185
5,303
4,414
4,206
4,974
3,383
3,874
3,977
5,273
5,252
4,078
54,090
5) Death
12,604
12,712
14,136
12,990
14,332
13,628
13,530
14,333
13,487
13,238
13,614
13,560
162,1644
6) Adoption Children
754
701
839
799
655
758
439
737
637
640
748
603
8,310
Monthly Total
332,462
343,091
363,136
311,080
319,638
308,443
283,701
336,622
358,793
362,910
396,869
464,910
4,181,655

Latest Updated :05/01/2017

3. Online Services Statistics(Incomplete Transaction)

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
12
31
16
11
19
2
1
0
1
0
1
1
95

Latest Updated :05/01/2017

4. Unique Visitor Statistic

Services
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Total
Portal JPN (Unique Visitor)
81,292
107,687
113,451
104,966
77,489
85,442
57,641
69,842
103,558
100,380
105,653
122,755
1,130,186

Latest Updated :04/01/2017

5. mySMS and myUSSD Statistics

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dis
Total
1) Application Status of MyKad Via mySMS
14,029
12,392
11,928
10,260
10,185
9,140
9,266
10,853
10,175
12,289
12,743
14,406
137,666
2) Application Status of MyPR Via mySMS
492
414
548
465
404
403
526
680
452
576
517
658
6,135
3) Application Status of MyKAS Via mySMS
654
819
892
820
714
790
536
646
648
868
774
834
8,995
4) Application Status of MyKid Via mySMS
1,363
1,277
1,432
1,287
1,209
1,136
1,643
2,122
2,021
1,856
2,082
1,755
19,183
5) Application Status of MyKad Via myUSSD
3,447
1,518
913
2,766
3,615
4,143
936
646
101
454
4,459
5,505
28,503
6) Application Status of MyPR Via myUSSD
125
34
18
56
94
88
58
24
404
22
128
194
1,245
7) Application Status of MyKAS Via myUSSD
58
22
16
32
56
58
30
48
12
16
82
168
598
8) Application Status of MyKid Via myUSSD
965
344
206
592
674
804
308
171
20
24
980
1,074
6,162
Monthly Total
21.133
16,820
15,953
16,278
16,951
16,562
13,303
15,190
13,833
16,105
21,765
24,594
208,487

Latest Updated :04/01/2017

+ Statistic 2015
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1. Online Services Statistics 2015

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
26,993
18,560
23,148
16,262
14,323
13,664
13,050
14,296
14,193
18,673
14,214
17,105
204,481
2) Application Status of MyPR Via Portal
2,085
2,378
2,169
1,083
841
1,046
797
973
850
915
853
1,071
15,061
3) Application Status of MyKAS Via Portal
266
211
211
141
199
155
142
141
247
483
569
698
3,463
4) Application Status of MyKid Via Portal
8,373
5,859
7,091
5,135
4,747
5,248
4,433
3,719
2,980
2,969
2,247
2,586
55,387
5) Queries and Complain (SISPAA)
100
81
100
66
72
73
62
76
102
122
125
113
1,092
6) Client Feedback System (Pengurusan Aduan)
24
21
19
18
17
16
13
16
17
21
15
22
219
7) Application For MyKad Replacement
456
373
1,205
437
340
304
244
246
435
359
269
651
5,319
8) Application For MyKad Replacement (MyEG)
376
347
491
337
324
316
256
249
249
290
263
354
3,852
9) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
10) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
11) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
12) Portal Feedback
15
12
16
7
5
5
4
4
8
9
3
0
88
13) e-Penghargaan
0
2
0
3
0
3
1
1
1
0
0
0
11
14) Search for Date of Marriage (Non-Muslim)
14
8
13
11
18
57
57
51
67
61
52
95
504
15) SMS Rating
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Application for Tribunal Certificate Copy (etribunal)
1
1
1
0
0
0
1
1
0
0
0
1
6
17) Innovation Bank
0
2
0
1
0
0
0
0
2
1
0
0
6
18) Single Sign On
1,723
1,190
1,367
1,049
828
907
750
993
1,105
1,142
984
0
12,038
Monthly Total
40,426
29,045
35,831
24,550
21,714
21,794
19,810
20,766
20,256
25,045
19,594
22,696
301,527

Latest Updated : 06/01/2016

2. Counter Statistics

Main Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Identity Card
376,079
300,314
355,042
309,560
263,738
300,178
245,099
249,970
366,048
313,624
273,640
357,757
3,711,049
2) Birth
43,985
37,612
44,032
41,678
43,460
46,652
45,319
41,574
46,871
45,333
45,148
46,491
528,155
3) Citizenship
2,506
2,043
2,583
2,497
1,860
2,064
1,649
2,197
1,897
2,187
1,981
2,582
26,046
4) Marriage/ Divorce
6,635
4,836
5,704
5,411
4,472
5,351
4,258
3,534
4,209
5,792
4,795
5,412
60,409
5) Death
13,073
11,795
13,284
11,951
11,745
12,581
12,782
11,895
12,704
12,116
11,832
12,942
148,700
6) Adoption Children
884
1,008
2,533
1,014
750
728
545
663
643
664
607
747
10,786
Monthly Total
443,162
357,608
423,178
372,111
326,025
367,554
309,652
309,833
432,372
379,716
338,003
425,931
4,485,145

Latest Updated :06/01/2016

3. Online Services Statistics(Incomplete Transaction)

Services 
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application For MyKad Replacement
0
0
0
0
0
3
4
5
17
13
8
20
70

Latest Updated :06/01/2016

4. Unique Visitor Statistic

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
Portal JPN (Unique Visitor)
98,910
87,512
110,161
90,512
87,614
77,322
75,160
84,506
96,738
95,400
92,246
61,566
1,057,647

Latest Updated :06/01/2016

+ Statistic 2014
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1. Online Services Statistics 2014

Perkhidmatan
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
23,979
20,795
18,092
14,921
12,198
14,585
14,502
16,175
12,883
11,965
20,119
22,682
182,777
2) Application Status of MyPR Via Portal
1,097
1,050
888
668
526
532
486
576
568
286
830
1,421
8,098
3) Application Status of MyKAS Via Portal
670
542
371
221
202
215
148
169
149
194
192
228
3,109
4) Application Status of MyKid Via Portal
2,224
1,550
1,532
2,388
2,309
3,883
2,308
4,584
4,906
5,852
7,412
8,498
40,054
5) Application Status of MyKad Via SMS
30,297
2,754
24,310
18,947
17,829
18,754
17,351
21,231
17,454
17,367
18,439
23,300
232,594
6) Application Status of MyPR Via SMS
484
424
470
364
411
385
343
462
408
307
410
965
5,023
7) Application Status of MyKAS Via SMS
611
411
303
237
194
162
148
191
176
172
196
228
2,833
8) Application Status of MyKid Via SMS
877
627
626
824
853
775
555
752
1,441
1,842
2,038
1,995
11,167
9) Queries and Complain (SISPAA)
152
153
106
98
73
107
107
99
95
105
74
120
1,215
10) Client Feedback System (Pengurusan Aduan)
59
76
122
56
49
49
51
18
10
17
24
26
533
11) Application For MyKad Replacement
362
338
455
446
369
437
1143
639
318
877
473
588
5,972
12) Application For MyKad Replacement (MyEG)
298
498
273
321
288
333
358
396
391
419
384
477
4,052
13) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
14
12
16
8
12
12
15
6
18
15
16
18
146
17) e-Penghargaan
14
9
10
10
8
8
5
2
4
5
2
1
76
18) Search for Date of Marriage (Non-Muslim)
245
242
241
208
172
28
23
15
8
16
14
15
1,213
19) SMS Rating
0
0
0
0
0
0
0
0
0
0
0
0
0
20) Application for Tribunal Certificate Copy (etribunal)
0
0
0
0
1
2
0
0
0
0
0
1
4
21) Portal JPN (Unique Visitor)
156,586
210,951
169,881
180,949
133,140
189,272
186,264
186,000
475,917
779,531
826,548
801,366
3,469,857
22) Innovation Bank
0
3
2
0
3
0
4
6
0
0
1
1
19
23) Single Sign On
9,796
8,538
7,352
7,537
7,886
9,506
10,498
7,379
6,093
7,629
2,297
1,984
84,198
Monthly Total
227,785
271,973
225,050
18,382
176,523
239,045
234,309
238,700
520839
826,599
879,469
863,914
4,052,940

Latest Updated : 05/01/2015

+ Statistic 2013
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1. Online Services Statistics 2013

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
60,197
48,368
45,146
34,309
27,524
26,864
28,509
28,775
24,204
27,371
22,957
22,855
397,079
2) Application Status of MyPR Via Portal
2,212
2,129
2,369
2,440
1,878
1,459
1,334
1,261
563
1,518
1,180
1,062
19,405
3) Application Status of MyKAS Via Portal
571
456
468
568
410
337
384
354
273
631
725
682
5,859
4) Application Status of MyKid Via Portal
4,148
2,706
2,419
2,091
2,116
2,163
2,572
2,817
3,785
5,002
4,286
2,773
36,878
5) Application Status of MyKad Via SMS
57,811
52,058
46,789
32,325
27,844
25,084
24,879
23,611
24,096
22,916
23,252
29,419
390,084
6) Application Status of MyPR Via SMS
537
562
806
644
506
356
358
315
436
437
419
404
5,780
7) Application Status of MyKAS Via SMS
272
262
263
263
204
171
169
157
206
225
456
570
3,218
8) Application Status of MyKid Via SMS
742
541
426
474
443
503
402
521
829
1,186
1,390
1,098
8,555
9) Queries and Complain (SISPAA)
117
5
142
185
162
139
145
115
145
140
124
118
1,537
10) Client Feedback System (Pengurusan Aduan)
118
90
81
89
150
58
69
44
59
56
78
62
954
11) Application For MyKad Replacement
380
294
347
399
348
400
437
464
400
483
467
486
4,905
12) Application For MyKad Replacement (MyEG)
374
296
343
248
237
255
277
265
262
271
210
327
3,365
13) Application for Extract of Birth Certificate (MyGov)
0
0
0
0
0
9
0
0
0
0
0
0
9
14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
22
23
16
22
9
15
13
13
10
12
10
15
180
17) e-Penghargaan
22
23
16
22
9
15
13
13
10
12
10
15
174
18) Search for Date of Marriage (Non-Muslim)
41
37
45
28
23
25
22
99
191
199
208
217
1,135
19) SMS Rating
1
0
1
0
0
0
0
1
2
1
0
0
6
20) Application for Tribunal Certificate Copy (etribunal)
2
4
0
0
0
0
0
0
0
0
0
1
6
Monthly Total
127,567
107,846
99,670
74,105
61,867
57861
59,585
58,823
55,470
60,464
55,768
60,103
879,129

Latest Updated: 06/01/2014

+ Statistic 2012
Print Friendly and PDF

1. Online Services Statistics 2012

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
1) Application Status of MyKad Via Portal
37,032

32,090

83,273

118,117

105,522

74,577
93,167
65,520
62,242
56,428
53,331
55063
717,692
2) Application Status of MyPR Via Portal
2,442
765
2,745
2,659
2,395
1,657
2,093
1,837
2,089
2,090
1,935
2204
20,732
3) Application Status of MyKAS Via Portal
573
595
692
958
532
504
705
575
1,017
726
623
583
6,339
4) Application Status of MyKid Via Portal
3,387
3,331
3,788
4,407
898
3,700
4,163
3,812
4,087
4,396
4,567
4,232
36,285
 5) Application Status of MyKad Via SMS
34,271
26,785
67,058
101,790
93,586
43,401
72,043
60,098
57,344
47,322
44,821
53,921
597,774
6) Application Status of MyPR Via SMS
494
341
449
596
434
218
392
346
499
537
482
488
4,240
 7) Application Status of MyKAS Via SMS
225
192
234
237
225
143
224
286
705
339
302
246
2,314
 8) Application Status of MyKid Via SMS
330
328
401
573
129
582
675
902
789
839
732
798
5,450
9) Queries and Complain (SISPAA)
149
210
215
204
185
171
156
119
127
139
132
154
1,695
10) Client Feedback System (Pengurusan Aduan)
29
139
187
181
166
139
278
87
104
110
87
90
1,384
 11) Application For MyKad Replacement
227
280
264
183
312
299
356
264
335
325
312
442
2,939
 12) Application For MyKad Replacement (MyEG)
283
234
229
199
193
183
257
262
317
338
344
218
2,402
 13) Application for Extract of Birth Certificate (MyGov)
0
1
0
0
0
0
0
0
0
9
0
0
10
 14) Application for Extract of Death Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
15) Application for Extract of De Facto Adoption Certificate (MyGov)
0
0
0
0
0
0
0
0
0
0
0
0
0
16) Portal Feedback
10
46
32
46
34
48
28
29
24
32
25
21
319
17) e-Penghargaan
6
23
22
21
16
27
24
23
32
15
19
18
199
18) Search for Date of Marriage (Non-Muslim)
109
190
155
147
124
131
145
117
100
128
138
89
1,345
19) SMS Rating (*launched on 30 March 2012)
0
0
1
17
5
5
00
0
0
0
0
0
28
Monthly Total
79,567
65,550
159,745
230,335
204,755
125,785
174,707
134,013
129,811
113,773
107,850
118567
1,401,138

Latest Updated : 03/01/20133

+ Statistic 2011
Print Friendly and PDF

1. Online Services Statistics 2011

Services
Jan
Feb
March
April
May
June
July
August
Sept
Oct
Nov
Dec
Total
2) Application Status of MyKad Via Portal
182,663
146,241
185,906
101,093
108,011
125,001
124,002
1,186,632
2,444,424
43,145
31,786
33,017
4,711,921
2) Application Status of MyPR Via Portal
4,771
4,893
6,391
4,688
4,574
7,750
6,304
4,069
5,176
4,619
3,047
3,110
59,392
3) Application Status of MyKAS Via Portal
2,197
1,771
1,422
787
926
925
977
567
986
874
702
618
12,752
4) Application Status of MyKid Via Portal
8,627
8,254
9,668
5,691
3,857
6,129
5,832
4,488
3,018
3,827
3,978
3,983
67,352
 5) Application Status of MyKad Via SMS
27,378
24,124
28,097
25,083
22,679
23,195
22,514
8,564
17,997
29,499
24,986
28,251
 282,367
 6) Application Status of MyPR Via SMS
299
364
495
522
629
709
624
317
514
511
380
414
 5,778
 7) Application Status of MyKAS Via SMS
413
291
276
133
189
198
223
78
154
236
244
230
 2,665
 8) Application Status of MyKid Via SMS
873
898
683
317
257
302
200
130
202
325
351
437
 4,975
9) Queries and Complain (SISPAA)
130
164
288
83
164
109
133
150
129
153
116
134
1,753
10) Portal Feedback
43
68
34
35
26
25
10
17
18
26
11
11
324
 11) e-Penghargaan
7
7
5
4
6
6
2
6
6
7
9
4
 69
 12) Client Feedback System (Pengurusan Aduan)
576
70
70
93
80
78
53
76
55
90
56
47
 1,344
 13) Application For MyKad Replacement(*launched on 15 April 2011)
920
775
444
294
302
316
260
218
244
 3,773
 14) Application For MyKad Replacement (MyEG)
367
348
497
340
349
216
132
224
155
191
418
244
 3,481
Monthly Total
228,344
187,493
233,832
139,789
142,522
165,087
161,300
1,205,620
2,473,150
83,763
66,302
70,744
5,157,946

Latest Updated : 03/01/2012

Statistics For Year 2018

1. Online Services Statistics  2018

Services
Jan
Feb
Mac
Apr
Mei
Jun
Jul
Ogs
Sep
Okt
Nov
Dis
Total
1) Application Status of MyKad Via Portal
20,172
11,546
9,514
24,315
15,293
9,925
11,500
11,866
11,207
13,136
12,224
13,394
164,092
2) Application Status of MyPR Via Portal
2,292
1,113
1,575
2,522
1,692
1,051
1,321
1,456
1,332
1,286
1,213
994
17,847
3) Application Status of MyKAS Via Portal
2,131
1,373
1,263
2,479
1,956
1,250
2,022
1,881
1,951
2,660
2,632
2,944
24,542
4) Application Status of MyKid Via Portal
2,227
1,293
788
1,249
996
862
1,394
1,313
1,456
1,598
1,532
1,332
16,040
5) Queries and Complain (SISPAA)
256
153
202
174
102
49
72
77
74
58
91
118
1,426
6) Application For MyKad Replacement
302
318
274
271
251
231
205
225
128
359
251
363
3,178
7) Application For MyKad Replacement (MyEG)
174
132
116
218
136
102
148
112
161
147
158
168
1,772
8) Search for Date of Marriage (Non-Muslim)
11
10
9
17
8
10
11
6
8
90
9) Application For Marriage Broadcasting Review
1,898
3,754
1,540
2,053
1,586
1,733
1,834
2,713
4,172
2,799
2,933
4,747
31,762
Monthly Total
29,463
19,692
15,281
33,298
22,020
15,213
18,507
19,649
20,489
22,043
21,034
24,060
260,749

Latest Updated : 08/01/2019

2. Counter Statistics 2018

Main Services
Jan
Feb
Mac
Apr
Mei
Jun
Jul
Ogs
Sep
Okt
Nov
Dis
Total
1) Identity Card
219,332
201,586
231,007
212,369
170,044
189,688
196,993
196,526
161,835
199,766
195,931
237,793
2,412,870
2) Birth
44,993
37,081
40,943
44,161
42,599
42,230
44,721
41,783
42,361
46,766
42,975
43,179
513,792
3) Citizenship
2,397
2,129
2,734
2,786
1,652
1,615
2,681
3,055
2,931
3,401
2,222
2,219
29,822
4) Marriage/ Divorce
5,647
4,638
5,208
4,685
4,244
4,361
5,059
4,673
4,251
5,604
4,268
3,257
55,905
5) Death
15,358
14,405
14,709
14,638
14,318
13,672
15,009
13,996
13,121
14,723
14,085
15,332
173,366
6) Adoption Children
737
632
635
711
493
350
633
562
507
821
654
565
7,300
Monthly Total
288,464
260,471
295,236
279,350
233,350
251,916
265,106
260,595
225,006
271,081
260,135
302,345
3,193,055

Latest Updated : 11/01/2019

3. Online Services Statistics(Incomplete Transaction) 2018

Services
Jan
Feb
Mac
Apr
Mei
Jun
Jul
Ogs
Sep
Okt
Nov
Dis
Total
1) Application For MyKad Replacement
7
8
8
10
8
4
8
6
6
8
1
2
76

Latest Updated : 08/01/2019

4. Visitor Statistic 2018

Services
Jan
Feb
Mac
Apr
Mei
Jun
Jul
Ogs
Sep
Okt
Nov
Dis
Total
1) Portal JPN (Unique Visitor)
217,296
188,131
222,965
208,991
211,488
215,112
231,125
210,112
198,810
187,123
257,487
135,033
2,483,673

Latest Updated : 03/01/2019

5. mySMS and myUSSD Statistics 2018

Services
Jan
Feb
Mac
Apr
Mei
Jun
Jul
Ogs
Sep
Okt
Nov
Dis
Total
1) Application Status of MyKad Via mySMS
10,231
6,247
5,445
9,551
9,553
7,952
10,521
10,376
7,915
6,993
9,406
9,783
103,973
2) Application Status of MyPR Via mySMS
679
390
471
865
538
434
998
658
507
385
504
458
6,887
3) Application Status of MyKAS Via mySMS
786
575
599
1,211
1,175
1,032
1,818
1,308
890
613
1,006
1,203
12,216
4) Application Status of MyKid Via mySMS
1,525
861
20,077
1,365
1,436
1,074
1,432
1,412
1,472
1,217
1,314
1,143
34,328
5) Application Status of MyKad Via myUSSD
256
84
130
504
176
134
138
290
184
138
2,034
6) Application Status of MyPR Via myUSSD
6
6
2
28
4
0
18
10
0
0
74
7) Application Status of MyKAS Via myUSSD
8
0
4
22
0
6
4
4
4
0
52
8) Application Status of MyKid Via myUSSD
58
14
56
124
62
48
38
94
114
72
680
Monthly Total
13,549
8,177
26,784
13,670
12,944
10,680
14,967
14,152
11,086
9,418
12,378
12,587
160,392

Latest Updated : 08/01/2019

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