Customer Service Office (Complaint Management)

The following channels may be used:

  1. Telephone (03-88807077/7071)
  2. Visit any NRD customer service offices
  3. Letter
  4. Fax (03-88808288)
  5. Email ( : pro
  6. Website (SISPAA) :

Yes. Complaints can be submitted at or by e-mail to the NRD Public Relations Officer at

Yes. You need to fill in relevant personal information and contact address to enable the department to provide you with a response. Your personal information will be kept confidential.

Yes. Please submit the request for withdrawal through the same channel by starting the complaint reference number or providing a copy of the complaint made.

Feedback will be given based on the NRD client charter on general complaint resolution.

You will be asked to assist only if further information is required for the investigation.

The resolution of a complaint depends on the information, evidence and facts given. Therefore, not all resolutions of complaints will result in a satisfactory outcome to all stakeholders.

If you are not satisfied with the result of an investigation, you may provide further evidence/information so a more satisfactory outcome may be achieved.

Complaints for which action will be taken must meet the following criteria:

  1. Accompanied by the name and address of the complainant, address where incident took place, telephone number of the complainant (if any), clear facts and dates
  2. Complaints pertain to NRD products, personnel and services
  3. Complaints are valid
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