The following channels may be used:
Telephone (03-88807077/7071)
Visit any NRD customer service offices
Letter
Fax (03-88808288)
Email (@jpn.gov.my) : pro
Website (SISPAA) : http://jpn.spab.gov.my
The following channels may be used:
Telephone (03-88807077/7071)
Visit any NRD customer service offices
Letter
Fax (03-88808288)
Email (@jpn.gov.my) : pro
Website (SISPAA) : http://jpn.spab.gov.my
Yes. Complaints can be submitted at http://jpn.spab.gov.my or by e-mail to the NRD Public Relations Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.
Yes. You need to fill in relevant personal information and contact address to enable the department to provide you with a response. Your personal information will be kept confidential.
Yes. Please submit the request for withdrawal through the same channel by starting the complaint reference number or providing a copy of the complaint made.
Feedback will be given based on the NRD client charter on general complaint resolution.
You will be asked to assist only if further information is required for the investigation.
The resolution of a complaint depends on the information, evidence and facts given. Therefore, not all resolutions of complaints will result in a satisfactory outcome to all stakeholders.
If you are not satisfied with the result of an investigation, you may provide further evidence/information so a more satisfactory outcome may be achieved.
Complaints for which action will be taken must meet the following criteria:
Ibu Pejabat Jabatan Pendaftaran Negara Putrajaya,
No 20, Persiaran Perdana, Presint 2,
Pusat Pentadbiran Kerajaan Persekutuan,
62551 Wilayah Persekutuan Putrajaya.
Telefon: 03-8000 8000 Faks: 03-8880 8288
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
© Copyright 2021 - Jabatan Pendaftaran Negara Malaysia