Regulation 13 of the National Registration Regulations 1990 (Amendment 2007) states that a person who has lost his/her identity card shall immediately apply for a replacement.

1. The applicant is required to go to any NRD counter; or
2. The applicant can apply for replacement of lost identity card online at www.jpn.gov.my using the “MyKad Replacement System” application if no change of photograph or particulars of the Malaysian applicant is involved.

1. The applicant must be present at any of the nearest NRD offices for the replacement application of lost identity card.
2. Need submit a police report either for the loss of identity card due to crime (for the first and subsequent loss) or due to negligence (compulsory for second and subsequent missed cases). The police report should clearly state the details of the incident and mention the lost identity card details.

1. Certification letter or Welfare Card from the Department of Social Welfare, or certification letter from the Department of Orang Asli Development, a village headman or chief, or the district office or chairman of the Village Development and Security Committee (for the poor, needy or disabled persons); or
2. Certification letter from the Department of Social Welfare or the Fire and Rescue Department or a village headman or chief or the district office or chairman of the Village Development and Security Committee (for those impacted by natural disasters); or
3. Lost identity cards resulting from burglary, robbery, theft, catastrophe and the like require submission of a police report clearly stating details of the incident and the lost identity card.
4. For the verification of address, it is required to submit the electricity bill/ water bill / sewerage bill / utility bill /Property assessment tax/ assessment tax / income tax’s assessment form / sale and purchase agreement / tenancy agreement / supporting document from Headman / Village Head / Tuai Rumah (Longhouse Head) / ADUN (State Legislative Assembly Members) / MP (Member of Parliament) / Employer / Malaysian Armed Forces (ATM) or other equivalent documents. (ORIGINAL OR CERTIFIED COPY)

Citizens
Fee for loss MyKad and MyTentera
Payment Schedule 4A

Non-Citizens
Fee for loss MyPR and MyKas
Payment Schedule 4B

Refunds will not be considered for lost identity card applications that have been processed by the Identity Card Division or if the lost identity card is subsequently recovered.