Regulation 13 of the National Registration Regulations 1990 (Amendment 2007) states that any person whose identity card is damaged or destroyed shall immediately apply for a replacement identity card.

1. The applicant is required to go to any NRD counter; or
2. Apply online as follows:
   • Through the website www.jpn.gov.my using the “MyKad Replacement System”; or
   • Phone-in service at 03-88808066 (valid for Malaysian applicants who do not need to change their photographs or particulars)

The applicant is required to go to any NRD counter with the required document (original).

1. Applicant’s Document (Original)
   • Applicant’s identity card that was damaged during the application process at the NRD counter; or the damaged new identity card received after application through the online or phone-in service.
     
     
2. SUPPORTING DOCUMENTS
   • For the verification of address, it is required to provide the electricity bill/ water bill / sewerage bill / utility bill /Property assessment tax/ assessment tax / income tax’s assessment form / sale and purchase agreement / tenancy agreement / supporting document from Headman / Village Head / Tuai Rumah (Longhouse Head) / ADUN (State Legislative Assembly Members) / MP (Member of Parliament) / Employer / Malaysian Armed Forces (ATM) or other equivalent documents. (ORIGINAL OR CERTIFIED COPY).

1. Citizens: RM10.00
2. Non-citizens: RM40.00
3. Identity cards damaged within 12 months of the date of issue will be replaced WITHOUT CHARGE.
4. Payment for website applications to replace damaged identity cards can be made only with credit cards.
5. Refunds will not be considered for damaged identity card applications that have been processed by the Identity Card Division.