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Client Charter

  • CLIENT’S CHARTER DIVISION OF IDENTITY CARD DIVISION

    NO. TYPE OF APPLICATION NRD HEADQUARTERS, PUTRAJAYA PENINSULAR SABAH/
    SARAWAK
    1 Identity Card Application with No Issues      
      A. All applications for first time Identification Card (12 years old) for Malaysian (blue) are completed after the non-problematic supervisory and replacement of Malaysian citizens (blue) after taking a photo within the following period: 24 hours working days (Application For First Time)

    30 minutes working days (Replacement)
    (i) 30 minutes working days (NRD State/UTC and Selected Branches*)
    (ii) 5 working days (Others NRD Branches)
    (i) 30 minutes working days (NRD State/UTC and Selected Branches**)
    (ii) 7 working days (Others NRD Branches)
      B. All applications for replacement of citizen Identification Card through the service of Mykad Replacement System Online. 24 hours working days 7 working days 30 working days
      C. All application for replacement of citizen identification card through MyPhone-In. 30 minutes working days 5 working days 30 working days
    2 Identity Card Application with Issues      
      All identity card applications with issues for Malaysian citizens shall be processed and resolved within the following time frames from the date of receipt of application at NRD Headquarters. 3 months 3 months 3 months
    3 Application for Late Identity Card      
      Registration of Identity Card Late registration of identity cards (for children aged 16 and above who have never applied for identity cards) shall be processed and completed within the following time frames from the date the complete application is submitted to the Late Identity Card Registration Panel. 3 months 3 months 3 months
    4 Extract of Identity Card Register

    Applications to obtain an extract of identity card from the register shall be processed and completed within the following time frames from the date of receipt of the complete application at any NRD Office:

    a) For applications received at the counter
         
      i. Data of applicant is available in the system 1 days 1 days 1 days
      ii. Data of applicant is not available in the system 5 working days 5 working days 5 working days
      b) For applications received by post (each recod)      
      i. Complete application 14 working days 14 working days 21 working days
      ii. Incomplete application 14 working days 21 working days 21 working days
    5 Red Identity Card (Permanent Resident)

    A. First time application for permanent resident identity cards shall be completed within the following time frames from the date of receipt of the complete application at the MyPR Unit, Identity Card Division, NRD Headquarters:

         
      a. For applications with issues 3 months 3 months 3 months
      b. For applications with no issues 30 working days 30 working days 30 working days
      B. Application for conversion and replacement for Permanent Resident Identity Card is settled within the following period from the date the complete application is received at the counter of any NRIC Office:      
      a. For applications with issues 3 months 4 months 4 months
      b. For applications with no issues 21 working days 30 working days 30 working days
    * Selected Branches : Batu Pahat, Kluang, Kota Tinggi, Kulim, Machang, Gua Musang, Raub, Temerloh, Seri Manjung, Larut Matang, Bagan Datoh, Petaling Jaya, Shah Alam, Klang, Dungun, Besut, Bertam
    **Selected Branches : Sandakan, Tawau, Keningau, Sri Aman, Sibu, Miri, Bintulu, Sarikei
  • CLIENT’S CHARTER DIVISION OF BIRTHS, DEATHS & ADOPTIONS

    • GENERAL
      NO. TYPE OF APPLICATION HEADQUARTERS, NRD, PUTRAJAYA HEADQUARTERS, STATE NRD DISTRICT NRD OFFICE
      1 Normal Registration of Birth/ Stillbirth

      Applications for the registration of birth or stillbirth submitted within 60 days of the date of birth/stillbirth shall be processed and completed within the following time frames from the date of receipt of the complete applications.
      20 minutes 20 minutes 20 minutes
      2 Normal Registration of Death

      Applications for the registration of death submitted within 7 days of the date of death shall be processed and completed within the following time frames from the date of receipt of the complete applications.
      20 minutes 20 minutes 20 minutes
      3 Search in Register of Births/Deaths

      Applications to search for data from the register of births or deaths shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For the birth of a child registered after 1.1.2003 (post-SIREN). 20 minutes 20 minutes 20 minutes
        b. For the birth of a child registered before 1/1/2003 (pre-SIREN). 3 working days 7 working days 7 working days
      4 Extract of Birth/Death Register

      Applications for extract of the birth or death register shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For data that has been updated in the system 20 minutes 20 minutes 20 minutes
        b. For data that has not been updated in the system 3 working days 7 working days 7 working days
       
    • LATE REGISTRATION
    • ALTERATION
      NO. TYPE OF APPLICATION HEADQUARTERS, NRD, PUTRAJAYA HEADQUARTERS, STATE NRD DISTRICT NRD OFFICE
      1 Registration or Alteration of Name of Child under 1 Year in the Birth Certificate [Section 15 (1)]

      Applications to register the name of a child or alter the name of a child aged under one in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.

      1 hour

      1 hour

      14 working days
      2 Registration of Name of Child Aged 1-21 [Section 15 (2) (a)]

      Applications to register the name of child who has attained the age of one but not 21 in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.
           
        a. For data that has been updated in the system 7 working days 14 working days 30 working days
        b. For data that has not been updated in the system 12 working days 30 working days 50 working days
      3 Registration of Name of Child over 21 years [Section 15 (2) (b)]

      Applications to register the name of child who has attained the age of 21 in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter.
           
        a. For data that has been updated in the system 7 working days 14 working days 50 working days
        b. For data that has not been updated in the system. 12 working days 30 working days 50 working days
      4 Correction of Clerical Errors in the Birth/Death Certificate [Section 27 (2)]

      Applications to correct any clerical errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For data that has been updated in the system 1 hours 1 hours 14 working days
        b. For data that has not been updated in the system 12 working days 12 working days 20 working days
      5 Correction of Factual Errors in the Birth/Death Certificate [Section 27 (3)]

      Applications to correct any factual errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For data that has been updated in the system 10 working days 15 working days 30 working days
        b. For data that have not been updated in the system 15 working days 30 working days 30 working days
        Sabah Only
      6 Registration of Name of Child Aged 11 Years and Below [Section 11 (i) (iii), Births and Deaths Ordinance (Sabah Cap. 123)]

      Applications to register the name of child who has attained the age of 11 and below in the birth certificate shall be processed and completed within the following time frames from the date of receipt of the completed applications at any NRD counter.
           
        a. For data that has been updated in the system - 10 working days (District JPN)
        b. For data that has not been updated in the system - 17 working days 30 working days
      7 Correction of Clerical Errors in Birth/Death Certificate [Section 30 (2) of the Births and Deaths Ordinance (Sabah Cap. 123)]

      Applications to correct any clerical errors in the birth or death certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For data that has been updated in the system - 10 working days (District JPN)
        b. For data that has not been updated in the system - 14 working days 30 working days
       
    • ADOPTION
      NO. TYPE OF APPLICATION HEADQUARTERS, NRD, PUTRAJAYA
      PUTRAJAYA
      HEADQUARTERS, STATE NRD
      NEGERI
      DISTRICT NRD OFFICE
      1 Registration of De Facto Adoption
      Applications to register a de facto adoption of a Muslim and non-Muslim child under Act 253 shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For applications received at counter:      
        i. For data that has been updated in the system 5 working days 5 working days 5 working days
        ii. For data that has not been updated in the system 7 working
      days
      7 working days 7 working days
        b. For applications received by post:      
        i. For data that has been updated in the system 5 working days 5 working days 5 working days
        ii. For data that has not been updated in the system 7 working days 15 working days 7 working days
      2 Extract of De Facto Adoption Certificate
      Applications to obtain an extract of a de facto adoption certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at any NRD counter:
           
        a. For applications received at the counter:      
        i. For data that has been updated in the system 20 minutes 20 minutes 20 minutes
        ii. For data that has not been updated in the system 5 working
      days
      5 working days 5 working days
        b. For applications received by post:      
        i. For data that has been updated in the system 7 working days 7 working days 7 working days
        ii. For data that has not been updated in the system 10 working days 10 working days 10 working days
      3 Amendment of Details into the De Facto Adoption Certificate
      Applications to amend the details of a de facto adoption certificate shall be processed and completed within the following time frames from the date of receipt of the complete applications at NRD counter:
           
        a. For applications received at the counter:      
        i. For data that has been updated in the system 5 working days 15 working days 15 working days
        ii. For data that has not been updated in the system 7 working days 15 working days 15 working days
        b. For applications received by post:      
        i. For data that has been updated in the system 5 working days 7 working days 7 working days
        ii. For data that has not been updated in the system 7 working days 15 working days 15 working days
      4 Registration of Adoption by Court Order
      Applications to register an adoption by court order under Act 257 for non-Muslim adopted child and adoptive parents shall be received, processed and completed by the Birth, Death and Adoption Division of the NRD Headquarters in Putrajaya.

      7 working days









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      5 Change/Replacement/Amendment of Birth Certificate of Adopted Child
      Applications to change/replace/amend the birth certificate of an adopted child under Act 257 shall be received, processed and completed by the Birth, Death and Adoption Division of the NRD Headquarters in Putrajaya within the following time frames from the time/date of receipt of the complete applications:
           
        a. For applications received at counter:      
        i. For data that has been updated in the system 20 minutes - -
        ii. For data that has not been updated in the system 5 working days - -
        b. For applications received by post:      
        i. For data that has been updated in the system 5 working days - -
        ii. For data that has not been updated in the system 10 working days - -
      6 Amended Court Order on Adoption
      The adoption order by the Registrar through an amended court order shall be processed and completed by the Birth, Death and Adoption Division at the NRD Headquarters in Putrajaya.
      10 working days





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  • CLIENT CHARTER OF MARRIAGE & DIVORCE DIVISION

    NO. TYPE OF APLICATION DURATION OF APPLICATION PROCESS
    1 Solemnisation of Marriage

    The solemnisation and registration of marriage shall be completed within the following time frame from the time the appointment letter is presented by the couple at the NRD counter.
    20 minutes
    2 Registration of Marriage Solemnised Abroad According to Custom/Religion before 1.3.1982

    Applications to register a marriage solemnised abroad or solemnised according to custom or religion before the Law Reform (Marriage and Divorce) Act 1976 came into force on 1.3.1982 shall be processed and registered on the same day at the NRD counter.
    1 day
    3 Marriage Tribunal

    The Marriage Tribunal shall resolve any matrimonial difficulties within the following time frame from the date it is referred to the NRD counter as defined in Section 106 (5) (a) of the Law Reform (Marriage and Divorce) Act 1976.
    6 months

     

  • CLIENT CHARTER OF CITIZENSHIP DIVISION

    NO. TYPE OF APPLICATION DURATION OF APPLICATION PROCESS
    1 Application for Confirmation of Citizenship Status

    Applications to obtain confirmation of citizenship status shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    6 months
    2 Citizenship Application

    Applications for Malaysian citizenship shall be processed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters prior to its submission to the Ministry of Home Affairs for approval.

    Note:
    The 12 month period is exclusive of the additional time required for cases that need to be referred to any other agencies, the decision period by the Ministry of Home Affairs and the process for issuing certificate.
    12 months
    3 Application to Renounce Citizenship

    Applications for the registration of declaration to renounce citizenship shall be processed and completed within the following time frame from the date of receipt of the complete applications at the counter in the Putrajaya NRD Headquarters.

    Applications to relinquish/renunciate citizenship submitted to a Malaysian consulate and state NRD shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    14 working days



    30 working days
    4 Replacement of Citizenship Certificate

    Applications for the replacement of citizenship certificate shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    14 working days


    5 Extract of Citizenship Certificate

    Applications for citizenship certificate extracts shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    5 working days
    6 Citizenship Certificate Search

    Applications for citizenship certificate searches shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    7 working days
    7 Certified Copy of Citizenship Certificate

    Applications for a certified copy of the citizenship certificate shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    3 woking days
    8 Amendments to Citizenship Certificate

    Applications to amend details in the citizenship certificate shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    14 working days
    9 Extract of W Certificate (Birth Abroad)

    Applications to obtain the W certificate for a child who was born abroad shall be processed and completed within the following time frame from the date of receipt of the complete applications by the NRD Headquarters in Putrajaya.
    1 working day
  • CLIENT’S CHARTER CUSTOMER SERVICE OFFICE

    1. A letter of acknowledgement shall be issued to the Public Complaints Bureau/ complainant within three (3) working days of the date of recceipt of the complaint.
    2. Response to the Public Complaints Bureau, SISPAA, e-mail, letter, telephone and walk-in shall be given within five (5) working days cccof the date of receipt of the complaint.
    3. Response to complaints in the newspapers shall be given within five (5) working days of the date of publication of the complaints.
RECOGNITION AND CERTIFICATION


Ibu Pejabat Jabatan Pendaftaran Negara Putrajaya, 
No 20, Persiaran Perdana, Presint 2,
Pusat Pentadbiran Kerajaan Persekutuan,
62551 Wilayah Persekutuan Putrajaya. 

Telefon: 03-8000 8000 | Faks: 03-8880 8288 |
Emel(@jpn.gov.my): pro

(C) Hakcipta Terpelihara 2021 - Jabatan Pendaftaran Negara Malaysia

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