Division Information

Digital and Information Technology Division

Function

Plans, develops, manages and maintains JPN's digital and information technology services. Its scope includes ICT strategy, data and analytics, ICT project management, the digital ecosystem, applications, ICT operations, biometrics and card printing, data centres, networks, security and ICT assets.

Sections / Units

• Strategic Management and Ecosystem Section
• Application Management Section
• ICT Operations Management Section
• Data Centre, Network and Security Management Section

Human Resource Management Division

Function

Manages organisational development, service and personnel matters, performance, competency, career development and human capital development within JPN. The Division also manages HRMIS, training, psychology and counselling services, and human resource administration.

Sections / Units

• Performance and Career Development Section
• Service Management Section
• Organisational Development Section
• Human Capital Development Section
• Psychology and Counselling Management Section

Management Services Division

Function

Provides management support services for JPN, covering administration, secretariat services, records management, facilities, security, assets, stores and vehicles. The Division ensures that departmental facilities and support resources are managed efficiently, securely and systematically.

Sections / Units

• Administration and Standards Section
• Facilities and Security Section
• Assets and Stores Section

Finance, Procurement and Development Division

Function

Plans, manages and monitors JPN's financial affairs, including budgeting, emoluments, revenue, payments and accounts. The Division also coordinates procurement, development and financial governance to ensure that departmental resources are managed efficiently and systematically.

Sections / Units

• Development, Procurement and Financial Administration Section
  • Development Unit
  • Procurement Unit
  • Financial Governance Unit
• Financial Management and Accounts Section
  • Accounts Unit
  • Budget and Emoluments Unit

Policy Division

Function

Plans, coordinates and monitors JPN policies and strategic planning. The Division also coordinates Parliamentary affairs, key departmental meetings, international matters, quality and innovation initiatives, and the implementation of the MEKAR programme.

Sections / Units

• Policy and Strategic Planning Section
• Parliamentary Affairs and Key Meetings Coordination Section
• MEKAR Secretariat
• Administration Unit

National Registration Records Centre

Function

Manages the storage, handling, preservation, conservation and retrieval of JPN's core transaction records. The Centre also undertakes records digitisation, manages Pre-SIREN and IJPN records and microfilm, and develops and maintains records management systems.

Sections / Units

• Administration Section
• Records Operations Section
• Conservation Section
• ICT and Digitisation Section

Integrity Unit

Function

Strengthens the culture of integrity, good governance and compliance with laws and regulations within JPN. The Unit manages disciplinary matters, misconduct-related complaints, detection and verification, integrity-strengthening initiatives, and its administrative support functions.

Sections / Units

• Disciplinary, Complaints Management and Administration Sub-Unit (TPA)
• Integrity Strengthening Sub-Unit (PI)
• Detection and Verification Sub-Unit (PP)
• Governance and Compliance Sub-Unit (TKP)

Legal Adviser

Function

Provides legal advice and opinions to JPN on policy, operational and implementation matters. Its functions also include handling litigation matters, reviewing agreements, drafting and amending legislation, reviewing investigation papers and prosecution matters, handling matters relating to Commissioners for Oaths, and providing legal opinions on international instruments.

Corporate Communications Unit

Function

Plans and implements JPN's strategic communications, publicity, public relations and media management activities. The Unit also manages social media, photography and videography, creative publications, portal content, corporate communications, complaints and customer relations, as well as its administrative and financial matters.

Sections / Units

• Publicity and Strategic Communications Section
• Public and Corporate Relations Section
• General Management and Administration
• Complaints Management and Customer Relations Section

Identity Card Division

Function

The Identity Card Division is responsible for the administration and delivery of identity card services in Malaysia. Its functions include identity card registration and issuance, the maintenance and updating of identity records, identity and biometric verification, status review, card production and printing, and the management of related records and services.

Sections / Units

• Core Services Section
• Special Registration Section
• Identity Card Printing Centre
• Identity Status Review Section
• Service Operations Section
• Verification and Validation Section

Births, Deaths and Adoptions Division

Function

Manages and coordinates the registration of births, deaths and adoptions in accordance with applicable laws and regulations. The Division also ensures that related registration records are properly managed, verified and updated.

Sections / Units

• Births Section
• Deaths Section
• Adoptions Section

Marriage and Divorce Division

Function

Manages and coordinates the registration of non-Muslim marriages and divorces. The Division also manages counter services, document validation and verification, as well as its corporate, administrative and financial matters.

Sections / Units

• Administration and Finance Unit
• Validation and Verification Unit
• Counter Services Unit
• Corporate Management Unit

Citizenship Division

Function

Processes matters relating to Malaysian citizenship, including registration, naturalisation, confirmation of citizenship status by operation of law, renunciation, deprivation and re-application for citizenship. The Division also manages counter services, records, the issuance of certificates, corporate matters, and its administrative and financial affairs.

Sections / Units

• Management and Corporate Relations Section
• Counter Services and Records Section
• Naturalisation, Renunciation, Deprivation and Re-application Section
• Registration and Operation of Law Section

Investigation and Enforcement Division

Function

Conducts investigations, intelligence gathering, surveillance and enforcement operations relating to offences under laws and regulations enforced by JPN. The Division also carries out arrests and prosecutions, manages complaints and records, and coordinates the delegation of authority to relevant departments or agencies.

Sections / Units

• Operations and Prosecution Section
• Investigation and Complaints Section
• Administration, Records and Delegation of Authority Section