The National Registration Department is committed to providing efficient, courteous and orderly services within the stated client charter timeframe for complete applications received.
This page summarises the main client charter items for public reference. Processing time is subject to complete applications and verification requirements.
Birth, Death and Adoption Division
No.
Application Type
Client Charter Timeframe
Remarks
1
Ordinary birth / stillbirth registrationApplications submitted within 60 days from the date of birth / stillbirth.
20 minutes
Subject to complete application received.
2
Ordinary death registrationApplications submitted within 7 days from the date of death.
20 minutes
Subject to complete application received.
3
Birth / death register searchSearch of data from the birth or death register.
14 working days30 working days
Timeframe depends on record status and location.
4
Late birth registrationComplete late birth registration application received at JPN counter.
30 days3 months
Timeframe depends on birth category and investigation / interview requirements.
5
Late death registration
2 working days
Subject to complete application received.
6
Correction of factual error in birth / death certificate
15 working days3 months
Subject to record verification and relevant panel decision.
Identity Card Division
No.
Application Type
Client Charter Timeframe
Remarks
1
Non-problematic Identity Card Application (MyKad)First-time application at age 12 for Malaysian citizens.
24 hours within working days
Subject to complete application received.
2
Non-problematic Identity Card ReplacementIncludes replacement through online MyKad replacement system and MyPhone-In.
30 minutes5 working days7 working days
Timeframe depends on branch location and application category.
3
Problematic Identity Card Application (MyKad)
Subject to verification
Timeframe to be reconfirmed against the official schedule.
4
Identity Card Register Extract
1 working day14 working days
Timeframe depends on data availability in the system.