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Customer Service Office

Customer Service Office FAQ

Frequently asked questions and answers for public reference.

What channels can be used to submit complaints, comments, feedback, suggestions and enquiries to the NRD?

The complaint channels that can be used are as follows:

  1. Telephone: 03-88807077
  2. Visit any NRD Customer Service Office in person
  3. Letter
  4. Fax: 03-88808288
  5. Email: pro@jpn.gov.my
  6. Website (SiSPAA): https://jpn.spab.gov.my
Can I submit a complaint online?

Yes. Complaints can be submitted through:

Can I submit a complaint without providing my name?

Yes. Personal information will be kept confidential.

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